How to reach us about a copyright claim
Notices reach us on WhatsApp at +212 663 813 479 or through the contact page, marked clearly as a copyright notice. Marking it clearly gets it routed to the right person instead of queueing behind setup questions. A notice sent through the contact form arrives in the same place as one sent on WhatsApp, and either is acted on the same way.
How a claim is treated
IPTVGREAT respects copyright and acts on properly made notices. The Digital Millennium Copyright Act governs how that works in the United States, and equivalent law does the same elsewhere. Material a valid notice identifies is taken down or made inaccessible. No court order is needed first, and nobody is asked to negotiate with anybody before we act.
The elements a notice needs
Your signature on it, written or electronic.
A name, a postal address, a telephone number and somewhere a reply can be sent.
The protected work at issue, identified so that there is no doubt which one is meant.
Where the offending material sits, set out closely enough that we can find it without guessing.
Your good-faith belief, stated as such, that neither the rights owner, nor an agent acting for it, nor the law itself permits what you are complaining about.
A declaration made under penalty of perjury that what the notice says is accurate, and that the sender either holds the right or acts with the authority of whoever does.
Acknowledgement, and what happens next
A valid notice gets an acknowledgement inside two business days. Acting on it takes up to five more. Where one of the items listed above is absent, the notice comes back with a line saying which, rather than being left in silence. Where a notice is complete but we genuinely cannot locate what it describes, we say so and ask for enough detail to try again.
Replying to a removal
Something you supplied has come down and you think the claim behind it was wrong: a counter-notice goes to the same place. It carries the same identifying detail, a declaration under penalty of perjury that the takedown was an error, and your consent to jurisdiction. We hand it on to whoever sent the original. Putting material back follows the timetable the statute sets rather than one of ours.
Accounts that attract repeated claims
An account or a reseller that is the subject of repeated valid notices is closed. That is a policy rather than a judgment call, and it applies regardless of how long the account has been open or how much was paid for it.
This page is not legal advice
What is written here describes how we handle a notice when one arrives. It is not a statement of anybody rights and it is not advice. A rights holder with a complicated claim should take their own advice before signing anything under penalty of perjury.
Anything here you want explained in plain words? Reach the desk on WhatsApp +212 663 813 479 or start from the contact page.